Frequently Asked Questions

What do I do if a site I need to get to is blocked by SonicWall?

• Please email your supervisor. They must submit any approved requests to IT for processing.

How do I request remote support?

• Please click here for remote support instructions

To view messages in the O365 quarantine, please click here

• You may be prompted to sign-in to Office 365

• Use your email address and Windows password

Sites with “Forgot Username or Password” self-service functionality:

• Nextiva.com (phone system App and Portal) 

How do I see the Vacation Calendar in Outlook Web?

• Check out this cheat sheet with further instructions

How do I add artwork to my email signature?

• Check out this cheat sheet with further instructions

How do I activate Single Sign On (SSO) for Episys Quest (Symitar)?

• Check out this cheat sheet with further instructions

 ADDITIONAL FAQ’S (Printable Sheets)

• Secure Email System FAQ’s

• Helping a member check their web browser version

• Adding marketing artwork to your email signature

• Outlook password change issue

• Online Device Detection Tool

NEXTIVA

• How to share your screen using the Nextiva app

• Phone System Procedures (Admin)

  • AA Day & Night Schedules

  • Holiday Recordings

• How to transfer calls using our Polycom office phones

  • Failed warm transfer call

  • Successful blind transfer call

  • Successful warm transfer call

  • Transfer to voicemail